Learning and Development Professional

Fortinet, Global

Lead the development and delivery of human communication skills workshops.

Communicate with organizational leaders to gather learning needs and seek content validation.

Curate learning content for different teams using content from SkillSoft and Udemy for business, and host it on the corporate Degreed platform.

Collaborate with Credly to design the Fortinet badging system.

EMEA Senior Technical Trainer

Fortinet, EMEA

Lead Training Delivery Team efforts of supporting the Fortinet Security Academy program.

Present in AMER and EMEA Summits and Conferences.

Develop customized course materials for customer private training.

Participate in interviewing candidates for vacant positions.

Record lab demo for different Fortinet products.

Deliver Fortinet technical training to employees, partners and customers:

• • NSE 4: FortiGate Security and Infrastructure.
  • NSE 5: FortiManager, FortiAnalyzer, FortiSEIM and FortiSIEM Parser.
  • NSE 6: FortiNAC, FortiAuthenticator and FortiWEB.
  • NSE 7: Enterprise Firewall, SDWAN, Secure Access and OT Security.

Senior Learning and Development Specialist

Confidential

Managed the Q-Rail Training Program

Administrated the MOI Cisco Networking Academy – Academies Supporting Center, Instructor Training Center, and Networking Academy responsibilities.

Lead a group of five training specialists:

Identified training and development needs within my organization via job analysis, evaluation schemes, and regular consultation with business managers and human resources professionals;

Designed and expanded training and development programs based on the needs of both the organization and the individual.

Developed materials for in-house training courses;

Managed the delivery of training and development programs and, in a larger role, formulated the organization’s training strategy;

Kept abreast of developments in training by reading relevant journals, attending relevant meetings, and enrolling in relevant courses;

I conducted research on new workplace learning technologies and methodologies and presented the results to top management.

Senior Technical Trainer
Confidential

 Provide Technical Training on the following:

• Cisco CCNP Routing & Switching.
• Cisco CCNA Routing & Switching.
• Cisco CCNA Cyber Security Operations.
• Cisco IoT Fundamentals: Connecting Things, Big Data & Analytics and Hackathon
  Playbook.
• Cisco IoT Security.
• Cisco Network Programmability Workshop.
• CompTIA Linux+.
• CompTIA Security+.
• CompTIA Mobility+.
• Paython Fundamentals.
• Airbus TETRA – EUS.
• Airbus TETRA – RCS.

Achievements:

• Promoted the MOI Cisco Netacad to be the leading Regional Academy in Qatar.
• Established MOI CompTIA Academy.
• Participated at Cisco NetRiders Middle-East Competition as a Judge for CCNA-Round 3 (Sep, 2017)

Awards:

•  Above and Beyond Award, For MAKING A POSITIVE IMPACT ON THE STUDENT
  AND INSTRUCTOR COMMUNITY , CISCO NETWORKING ACADEMY PROGRAM
  (2017)
•  Certificate of Appreciation, Recognition of significant contribution, MOI (Jun,
  2015).

Technical Support Engineer

Orange Business Services, Cairo, Egypt

Provided technical support to the following customers: Flowserve-Givaudan-HP Kraft-Bobst-Caterpillar-PPG-Sidel-MSC-Zumtobel-Constellium-Amcor-HP ALU Omnia-Statioil-Schaffner.

Provided technical troubleshooting on the following:

• Riverbeds (Steel-head)-Cisco Routers/Switches-VGW-Bluecoat Firewalls.
• Provided a technical point of contact for customers’ incidents.

• Owned the resolution responsibility of the reported customer incidents either solely or with the help or intervention of other teams.

• Diagnosed fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs.

• Documented all troubleshooting and incident management actions via the electronic incident management system in a timely manner.
• Performed technical escalations to different problem management teams in line with company procedure and case/incident excellence.

Teaching Assistant & Academic Advisor

Misr International University, Cairo, Egypt

Instructed students in antenna and wave propagation, microwave engineering, satellite communications, computer networks, numerical techniques, electronics, mathematics, Mechanics, and programming I and II.

Designed course materials, such as presentations, quizzes, and homework problems.

Evaluated students’ assignments, reports, and projects.

Been responsible for department labs’ upgrading and development.

The designed ECE department offered course lists per semester while handling different students’ course requirements and instructors’ suggested time-slots.

Provided academic advising to ECE Department students.

Observed the educational status of each student and set a suitable future plan which involves adding and dropping courses.

Discussed the students’ academic progress with their parents/relatives.